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Hotel Reservations Consultants

Hotel Reservations Specialists

Our team are hotel and venue reservation specialists.

Advanced customer service, product knowledge and reservations efficiency is the key ingredient to turning an initial enquiry into a confirmed reservation, contributing to enhanced profitability and sustainability.

We all know the benefits of commission free direct reservations – are your team driven to convert the enquiry into a sale? 

In a market where supply is outweighing demand across key capital cities it's imperative for customer service and relationship building to be at the forefront of your business. 

To ensure you are one step ahead of your competition we work with you to develop the most effective reservation structures, procedures and phone spiel in order to increase booking conversion rates and occupancy.

Some of the key areas we look at are:

Reservation Entry

Data accuracy
Reservations field optimisation
Time efficiency

Process Development

Reservations sales spiel
Fact sheets & product knowledge
Reservations activity reporting

Team Training:
Coaching & Mentoring
Mystery shopping program
Team empowerment techniques
Effective communication
Hotel Management Consultants and analysts

We work with established and pre-opening accommodation providers to drive incremental revenue through strategic planning designed to deliver a competitive edge and future-proof your business.

Our hotel reservations consultancy includes but is not limited to:

Reservations activity reporting and analysis

Reservations entry review

Reservations field review and recommendations 

Conversion and cancellation tracking

Product knowledge templates

Mystery shopper program

Reservations sales spiel

Team training – coaching and mentoring

System audit

Reservations reporting Recommendations

Pre-opening Reservations strategy 

Reservation template reviews &

contracts confirmations 

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