Our team are hotel and venue reservation specialists.
Advanced customer service, product knowledge and reservations efficiency is the key ingredient to turning an initial enquiry into a confirmed reservation, contributing to enhanced profitability and sustainability.
We all know the benefits of commission free direct reservations – are your team driven to convert the enquiry into a sale?
In a market where supply is outweighing demand across key capital cities it's imperative for customer service and relationship building to be at the forefront of your business.
To ensure you are one step ahead of your competition we work with you to develop the most effective reservation structures, procedures and phone spiel in order to increase booking conversion rates and occupancy.
Some of the key areas we look at are:
Reservation Entry
Data accuracy
Reservations field optimisation
Time efficiency
Process Development
Reservations sales spiel
Fact sheets & product knowledge
Reservations activity reporting
Team Training:
Coaching & Mentoring
Mystery shopping program
Team empowerment techniques
Effective communication
Our hotel reservations consultancy includes but is not limited to:
Reservations activity reporting and analysis
Reservations entry review
Reservations field review and recommendations
Conversion and cancellation tracking
Product knowledge templates
Mystery shopper program
Reservations sales spiel
Team training – coaching and mentoring
System audit
Reservations reporting Recommendations
Pre-opening Reservations strategy
Reservation template reviews &
contracts confirmations