Vanessa Hegarty

Founder, Managing Director

ARMA Outstanding Employee Award Winner 2025

Vanessa thrives on making a difference – whether that is supporting hotel clients with projects, creating a results-driven strategy for them, or mentoring and training a hotel team to advance their skill levels.

Highly-regarded by her peers in the industry, Vanessa brings more than 20 years of high-level revenue expertise to her role. She has a flair for transforming businesses and taking them to new heights with innovative ideas, her laser-sharp focus on business analysis and her skills in system re-engineering, project management and strategic planning.

She is highly analytical, specialises in helping hotels maximise revenue growth and her expertise has successfully transformed hotel sales and reservations departments into performance-driven centres.

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Visit Vanessa's LinkedIn page here.

Dustin

Digital Marketing Specialist

Dustin recently worked as the Head of Digital Marketing with Accor managing several hotels, restaurants and bars. He was involved in the strategic management and development of national and regional marketing, as well as end-to-end campaign strategy, growth and development and rolling out a national digital training program.

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Overseeing the development and strategic implementation of local and international strategy, his primary responsibility was to drive revenue exposure in an already saturated marketplace.

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His previous hotel experience includes working for Palazzo Versace Gold Coast and Quest Apartment Hotels. 

Robin

Video, Photography & Design

Robin has worked with us for over 15 years,  planning and integrating a range of creative media services including videography, photography and graphic design.

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Robin has qualifications in Media, Marketing and Hospitality and held positions within Accor for eight years in both property specific and regional marketing roles.

Keiran Spencer

Co-Founder, Director

Highly driven and experienced Commercial Director and Hotel Operations Leader, with 20 years’ experience in sales and marketing, business development, revenue generation, and directing
large high performing teams in the hotel industry, across economy, business class, and luxury brands.

Hands-on experience managing large portfolios of hotels where the main duties included strategic
development and implementation, standard operating procedure creation, and team management
across all commercial hotel business functions. 

A commercially astute professional across all areas of revenue generation who takes great pride in
developing cohesive teams that generate outstanding results.

Rachael

Revenue & Distribution Analyst

Rachael has over 20 years experience in hotel customer service & hospitality management with a number of well known hotel brands & resorts.

Having worked in many departments such as reservations, front office, housekeeping, sales, food and beverage & conferencing as well as supervising holiday letting apartments on an island, Rachael is familiar with a broad range of systems, processes & procedures and platforms that are critical to the success of businesses.

This includes the set up of OTAs and Siteminder, training in Opera / ORS or the use of online conference booking tools such as Ivvy.

Chloe

Graphic Design, Web Design, Bar & Restaurant Branding & Social Media

Chloe has spent the last ten years working closely with restaurants and bars across Australia and Europe, bringing her passion for food, wine and travel to every job. 

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Chloe's focus is branding, marketing, website design, menus and social media. Her highly creative yet analytical approach to design ensures each business is uniquely catered for.

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Chloe is qualified with a Bachelor of Design, majoring in Visual Communication Design.

Fiona Guthrey

Business Development Manager

Fiona is a passionate and experienced business development manager with a demonstrated history working within luxury hotels, boutique events and the FMCG market.

Client focused and results driven combined with a strong sales skill set including research, prospecting, negotiation, sales strategy and account management.

Qualified with an advanced diploma in hotel management career highlights have included senior business development roles at Starwood, Accor, Hilton and Langham.

Camille

Human Resources, Learning & Development

Camille is passionate about human resources, learning and development with 20 years of hands on experience.

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Her extensive background and experience in leadership, management and business ensures she can provide you with the very best advice and understanding for your business, including strategic human resource planning and trouble-shooting.

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Camille has qualifications in HR and Vocational Education & Training. She also has 10 years’ experience working for Accor at property and regional levels, which entrenched in her a love for the hotel and hospitality industry.